Shipping policy

Shipping Policy

At VALEWARD, we work with established international fulfilment partners to deliver our products directly to customers across the markets we serve. This policy explains how orders are processed, shipped and delivered.

1. Order Fulfilment

VALEWARD works with international fulfilment partners located in Europe and Asia, including partners in China.

Depending on the product, availability and destination, orders may be dispatched from different international fulfilment locations.

2. Order Processing

Orders are normally processed and dispatched within 3–5 business days after payment confirmation.
During this period, your order is prepared, checked and handed over to the appropriate carrier or fulfilment partner.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever available.

3. Free Delivery

FREE standard delivery is included on all orders to destinations currently served by VALEWARD.

No standard delivery charge is added at checkout.

4. Estimated Delivery Time

Delivery times may vary depending on the destination, carrier and local delivery network.

Most orders are delivered within approximately:

7–15 business days after dispatch.

Please note that these are estimated delivery times rather than guaranteed delivery dates.

International shipments may occasionally experience delays due to customs processing, carrier disruption, peak delivery periods, weather conditions or other circumstances outside our direct control.

5. Order Tracking

Once tracking information becomes available, it will be sent to the email address provided with your order.

You can use your tracking number on the relevant carrier’s tracking website to follow the progress of your shipment.

Please allow some time after dispatch for tracking information to become active within the carrier’s system.

6. Customs, Duties & Import Taxes

VALEWARD does not add import duties or customs charges to your order at checkout.

Because some orders are fulfilled internationally, local customs authorities may apply import duties, taxes or other charges depending on the destination country and its regulations.

Any such charges imposed by local authorities are outside VALEWARD’s control and, where applicable, are the responsibility of the recipient.

We recommend reviewing the import requirements applicable in your country before ordering if you are unsure whether additional charges may apply.

7. Delivery Delays

We work to ensure orders are processed and delivered as efficiently as possible.

However, delays may occasionally occur because of circumstances outside our control, including:

customs inspections or clearance;
carrier delays;
severe weather;
public holidays or peak delivery periods;
strikes or transportation disruption;
other force majeure events.

If a shipment experiences an unusual delay, our support team will assist in reviewing the tracking information and available delivery status.

8. Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.