Terms of Service – VALEWARD

Welcome to VALEWARD.

These Terms of Service govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Refund & Return Policy.

Please read them carefully before using our services.

1. General Information

VALEWARD is an online retail brand offering apparel, footwear and related lifestyle products through international fulfilment partners.

Products may be dispatched from different fulfilment locations depending on availability, destination and operational requirements.

By placing an order with VALEWARD, you confirm that the information you provide is accurate and that you agree to the terms applicable to your purchase.

We may update these Terms from time to time. The current version will always be available on our website.

2. Eligibility

To place an order through our website, you must:

• be legally capable of entering into a purchase agreement in your jurisdiction;
• provide accurate contact, delivery and payment information;
• use the website and products only for lawful purposes.

If you are under the age required to enter into a binding agreement in your jurisdiction, you must have the appropriate consent of a parent or legal guardian.

3. Orders

All orders are subject to acceptance and availability.

After an order is placed, you will normally receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not prevent us from cancelling or refusing an order where there is a legitimate reason to do so.

We may cancel or refuse an order in circumstances including:

• suspected fraud or unauthorised payment activity;
• incorrect or incomplete customer information;
• product unavailability;
• obvious pricing or listing errors;
• inability to fulfil or deliver the order.

If an order is cancelled after payment has been collected, any amount due will be refunded using the original payment method.

4. Pricing

Product prices are displayed in the currency applicable to the customer’s market where supported by our website.

Prices may change from time to time, but changes will not normally affect orders that have already been accepted.

The price displayed at checkout is the price applicable to the order, subject to correction of obvious technical or pricing errors.

Any discounts or promotional pricing shown on the website are subject to their stated conditions and availability.

5. Payments

Payment must be completed through one of the payment methods available at checkout.

Depending on market availability, these may include:

• credit or debit cards;
• PayPal;
• other secure payment methods supported by our checkout.

Payment processing may be handled by third-party payment providers, which may apply their own terms, security checks and processing requirements.

6. Shipping & Delivery

Orders are normally processed and dispatched within 3–5 business days after payment confirmation.
After dispatch, most orders are expected to arrive within approximately 7–15 business days.

Delivery times are estimates and may vary depending on destination, carrier, customs processing and other circumstances outside our direct control.

FREE standard delivery is included on orders to destinations currently served by VALEWARD.

Products may be dispatched from international fulfilment partners located in Europe and Asia, including China.

Further information about dispatch, delivery times, tracking, customs and international fulfilment is available in our Shipping Policy.

7. Customs, Duties & Import Charges

VALEWARD does not add import duties or customs charges to orders at checkout.

Where an order is fulfilled internationally, local authorities may impose duties, taxes or other import charges depending on the destination country.

Where applicable, such charges are determined by local authorities and are the responsibility of the recipient.

Customers are responsible for reviewing any import requirements that may apply in their destination country.

8. Returns, Exchanges & Refunds

Customers may request eligible returns or exchanges within 14 days of receiving their order, subject to the conditions set out in our Refund & Return Policy.

Unless an item is faulty, damaged or incorrect, return shipping costs are the customer’s responsibility.

Eligible refunds are normally issued to the original payment method after the returned item has been received and reviewed.

In some circumstances, VALEWARD may offer alternative resolutions such as store credit or a partial refund. These alternatives are optional and do not replace any consumer rights that otherwise apply.

For complete details, including eligibility requirements, return procedures, return shipping responsibility and refund processing, please refer to our Refund & Return Policy.

9. Product Information

We aim to provide accurate product descriptions, measurements, images and specifications.

However, minor differences may occur because of:

• display settings;
• lighting;
• manufacturing tolerances;
• manual measurement;
• production updates.

Where sizing information is provided, customers should review the applicable size guide before ordering.

Nothing in this section limits any rights that apply where a product is faulty, materially misdescribed or otherwise does not meet applicable consumer protection standards.

10. Product Availability

Products and variants are subject to availability.

We may:

• limit quantities;
• discontinue products;
• update product ranges;
• correct listing errors;
• remove unavailable items from sale.

If we cannot fulfil an order after payment has been received, we will contact the customer and provide an appropriate refund.

11. Customer Information

Customers are responsible for providing complete and accurate information when placing an order, including:

• name;
• contact details;
• delivery address;
• payment information.

If incorrect information causes a delivery problem, customers should contact us as soon as possible.

Once an order has been dispatched, it may not be possible to change the delivery address.

12. Website Use

You must not use our website:

• for unlawful or fraudulent activity;
• to interfere with website security or functionality;
• to distribute malicious code;
• to gain unauthorised access to systems or accounts;
• to infringe the rights of VALEWARD or third parties.

We may restrict access where necessary to protect our customers, systems or business.

13. Intellectual Property

Unless otherwise stated, the VALEWARD name, branding, logos, written content, graphics and other original website materials are owned by or licensed to VALEWARD.

They may not be copied, reproduced, distributed or used commercially without appropriate permission.

Third-party trademarks, content or materials remain the property of their respective owners.

14. Liability

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or restricted.

To the extent permitted by applicable law, VALEWARD will not be responsible for losses caused solely by circumstances outside our reasonable control, including:

• carrier disruption;
• customs delays;
• force majeure events;
• incorrect delivery information supplied by the customer;
• unauthorised activity resulting from customer failure to protect account credentials.

Nothing in these Terms limits any statutory consumer rights.

15. Third-Party Services

Our website may use third-party services for functions including:

• payment processing;
• order fulfilment;
• shipping and tracking;
• analytics;
• customer communications.

Use of those services may also be subject to the relevant provider’s terms and privacy practices.

16. Applicable Consumer Rights

These Terms do not remove or restrict any mandatory consumer rights that apply under the laws of the customer’s jurisdiction.

Where applicable consumer protection law provides greater rights than these Terms, those statutory rights will take precedence.

17. Governing Law

These Terms are governed by the laws applicable to the business entity operating VALEWARD and the relevant transaction.

Nothing in this section deprives consumers of any mandatory protections available under the laws that apply in their country of residence.

Any dispute will be handled in accordance with the jurisdiction and consumer protection rules applicable to the transaction.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• our operations;
• services;
• fulfilment arrangements;
• legal or regulatory requirements.

The latest version will always be available on this page.

Changes will not retrospectively remove rights already acquired under an existing order.

19. Contact Information

If you have questions about these Terms or an order, please contact:

Email: support@valewardtactical.com

Additional business information is available through our Contact page.